OmnipresenceImplementation & Customer Success Intern
Andheri East, Mumbai · Internship · Onsite with client travel · Competitive stipend · 3–6 months · 1–2 openings
We are hiring one or two Implementation & Customer Success Interns to help customers successfully adopt our software. This is a customer-facing, operational and technically oriented role. You will work between customers, the product team and the sales team to ensure client requirements are understood, the platform is correctly configured, users are trained and implementation issues are resolved. This is not a purely administrative internship — you will learn the product deeply, visit customer locations when required and gradually take ownership of smaller implementations. Fresh graduates and final-year students are welcome to apply.
What you'll work on
- Understand and document customer workflows and requirements
- Assist with collecting, cleaning and validating onboarding data
- Configure customer accounts, users, roles, workflows and relevant modules
- Coordinate onboarding tasks and maintain implementation checklists
- Train client administrators, managers and employees
- Provide onsite and remote assistance during customer rollout
- Monitor initial usage and identify barriers to product adoption
- Reproduce and document product issues before escalating them to engineering
- Coordinate with the product team to track implementation-related fixes
- Collect structured customer feedback and convert it into actionable observations
- Prepare user guides, onboarding documents and training materials
- Follow up with customers on pending data, configuration and training requirements
- Maintain clear implementation records and status updates
- Support product demonstrations, exhibitions and selected lead-generation activities
- Gradually take responsibility for smaller customer implementations
What we're looking for
- Graduate or final-year student in engineering, computer science, information technology, business, management or a related discipline
- Strong verbal and written communication skills
- Basic understanding of software products and business processes
- Comfortable working with spreadsheets, data and web applications
- Ability to explain software clearly to non-technical users
- Strong attention to detail and follow-through
- Willingness to visit client offices and conduct employee training
- Ability to coordinate with customers and internal technical teams
- Curiosity, ownership and willingness to learn quickly
- Professional working proficiency in English and Hindi
Bonus if you have
- Exposure to CRM, ERP, SaaS or business-operations software
- Previous customer-facing, implementation or business-analysis internship
- Familiarity with APIs, databases or software-development concepts
- Knowledge of digital marketing, content creation or event coordination
- Ability to communicate in Marathi or another Indian language
Why this is different
How B2B SaaS products are implemented in real organisations; customer discovery and business-process documentation; software configuration, testing and rollout; user training and customer-success practices; coordination between sales, product, engineering and customers; how customer feedback becomes product improvements; practical exposure to FMCG, manufacturing and distribution operations.
Growth path
Strong performers may be considered for a full-time implementation, customer-success, business-analysis or product-operations position after the internship.
To apply
Share your:
- Resume
- Short note on why you want to work in implementation / customer success for a B2B SaaS product
Ready to apply? Submit via the form.